Respect
We treat every customer and care recipient with dignity and listen to what matters to them.
Our story
A helping hand when family cannot always be there.
Work, distance or other responsibilities can make it difficult to be there for someone you care about.
SantunCare helps families and individuals arrange non-medical support for companionship, appointments and everyday tasks. You can request help for someone else or for yourself.
Why SantunCare exists
Support should be easier to coordinate when life gets busy.
Work, distance and everyday responsibilities can make it difficult for families to be present for every appointment, errand or moment when someone needs company.
SantunCare focuses on non-medical support because practical help matters too. We bring the request, the details and the next steps into one clear conversation, so families can understand what can be arranged.
SantunCare today
A coordinated non-medical support service.
We currently help people request companionship, appointment escort and everyday assistance. Our team reviews suitability, availability, service details and pricing where applicable before confirming an arrangement.
What we are building
A more accessible way to arrange everyday support.
Over time, we want to build a sustainable support model that can make everyday assistance easier to access for families from different backgrounds. This is a long-term goal, not a promise that every future service is available today.
What guides us
Simple values, reflected in how we work.
These are practical standards for how we communicate, coordinate and support each person.
Reliability
We coordinate requests clearly and manage each confirmed service responsibly.
Care
We approach everyday support with empathy, patience and consideration.
Trust
We handle service requests and personal information responsibly within our operational process.
Independence
We support people with agreed everyday needs without unnecessarily taking away their independence.
Why choose SantunCare
Trust built through a clear process.
Our team works with you to agree what is needed and what can be arranged.
A team to talk to
We review your request and discuss what support is needed.
Suitable arrangements
Our team checks suitability and availability before confirming support.
Clear details
We agree the service scope and pricing where applicable before confirmation.
Follow-up
You can contact our team with questions or changes to your request.
How caregivers are managed
Our team arranges the right support.
We currently use the word caregiver for the person providing your agreed non-medical support. It does not mean a nurse or healthcare professional.
The SantunCare team reviews suitability and availability, then confirms the arrangements with you. You do not need to find someone yourself.
Private caregiver details and internal records are never displayed on the public website.
Service safety and boundaries
Everyday support, not medical care.
SantunCare provides non-medical support and everyday assistance. The exact scope is discussed and confirmed before a service begins.
Read common questionsSantunCare does not provide:
- Emergency medical treatment
- Medical diagnosis
- Nursing procedures
- Medication prescribing
- Ambulance services
- Hospital services
SantunCare is not an emergency service.
If someone is experiencing a medical emergency, please contact the appropriate emergency services immediately.
Questions before requesting care?
Not sure which service you need?
Contact us and we'll help you understand the available options without asking you to commit to a service.