Clear answers before you request care.

SantunCare helps families and individuals arrange non-medical companionship, appointment escort and everyday assistance. Our team reviews each request and coordinates the support.

You can arrange support for yourself, your parent, spouse or someone else you care about. The person making the request does not have to be the person receiving support. Our team confirms suitability before arranging a service.

Our current categories are Companion Care, Appointment Escort and Everyday Assistance. You can compare what each one includes on the Services page.

No. SantunCare provides non-medical support. We do not provide diagnosis, nursing procedures, medication prescribing, emergency treatment, ambulance services or hospital services.

Open Request Support and share the details and preferred timing. Our team reviews the request and contacts you to discuss the arrangements.

Your request is received and reviewed. The team confirms the service details, prepares a quotation where applicable, arranges a suitable caregiver and confirms the booking before service. See the full care journey.

Our team checks suitability and availability before confirming arrangements. Here, caregiver means someone providing non-medical support, not a nurse or healthcare professional.

A specific caregiver selection feature is not currently offered. Arrangements are made based on the service requirements and caregiver availability, and the confirmed details will be communicated to you.

Pricing depends on service type, duration, location, travel, timing and additional requirements. We explain the relevant price or quotation before you confirm. See Pricing & Quotations.

Service availability depends on location and Support Person availability. Submit your request and the SantunCare team will confirm whether support can be arranged in your area. Check Availability.

Transport arrangements will be confirmed based on the request, location and available Support Person. A vehicle is not automatically included. Share your pickup, destination and return-trip needs so we can discuss the arrangements and any applicable costs.

Yes. You can provide your preferred service date and start time in the request form. Your preference remains subject to availability and confirmation.

Please contact SantunCare as early as possible. The team will review cancellation or rescheduling based on the booking status and current availability. See the Service Guidelines.

Tell us as early as possible if the time, location, destination, duration or support needed changes. Changes may affect availability or the quotation.

Submitting a request does not guarantee availability. We will review the request and inform you through the normal communication process if support cannot be arranged.

We will review the available options and contact you about the next step. An automatic replacement is not promised.

Use Report a Concern or contact us through WhatsApp. This is for service complaints, Support Person concerns, quality issues and booking problems. Have your Request or Booking Reference ready.

SantunCare is not an ambulance, emergency-response, hospital or medical treatment service. If someone is experiencing a medical emergency, contact the appropriate emergency services immediately. Read our service boundary.

Information you submit is used to review, coordinate and manage the requested service. Only provide information relevant to the request, and do not include medical records in the public form.