Service Guidelines
These practical guidelines explain how to contact SantunCare about an existing request or booking. They are not formal Terms & Conditions.
01
Need to cancel your request or booking? Contact SantunCare as early as possible so our team can review the arrangement with you.
Need to change the date or time? We will check the new request against service and Support Person availability. A reschedule cannot be guaranteed.
02
If your service requirements change—such as the time, location, destination, duration or support needed—let us know as early as possible. Changes may affect availability or the quotation.
03
Submitting a request does not guarantee service availability. SantunCare reviews the details and confirms whether support can be arranged.
If we cannot fulfil a request, we will inform you through the normal communication process. No compensation or refund rule is promised here.
04
SantunCare will review the available options and contact you about the next step. We do not promise an automatic replacement.
Important boundary
We are not an ambulance service, emergency-response service, hospital or medical treatment provider. If someone is experiencing a medical emergency, contact the appropriate emergency services immediately.
Need help with a service?
Use this channel for a service complaint, concern about a Support Person, service-quality issue, booking problem or something that went wrong. Please have your Request or Booking Reference ready and share only the details needed to help us review it.
