How It Works
Tell us what you need.
We help arrange it.
A SantunCare team member reviews your request, discusses the details with you and arranges suitable non-medical support.
The customer journey
Seven simple steps, clearly explained.
Timing may vary depending on the request, availability and the details that need to be confirmed.
- 01
Request Support
Tell us what help you need, for yourself or someone you care about.
- Service needed
- Location
- Preferred date and time
- Expected duration and helpful notes
- 02
Request Review
A SantunCare coordinator reviews the request and checks that the important details are clear.
- We review the requested support
- We may contact you for more information
- A request is not confirmed automatically
- 03
Service Details & Quotation
Where applicable, the service requirements and pricing are prepared for your review.
- Agreed date and time
- Expected duration
- Service requirements
- Quotation and applicable charges
- 04
We Arrange Support
Our team arranges a suitable caregiver. Here, caregiver means a person providing non-medical support, not a healthcare professional.
- We check suitability and availability
- Our team handles the arrangements
- 05
Service Confirmation
Once the details are agreed and the arrangements are ready, the booking is confirmed.
- Service plan is confirmed
- Relevant details are shared through normal SantunCare communication
- Any final questions can be clarified
- 06
Service Delivery
The caregiver provides the agreed non-medical support according to the confirmed booking.
- Support follows the agreed scope
- The service is coordinated through SantunCare
- Medical advice or treatment is not provided
- 07
Completion & Follow-Up
The completed service is recorded and SantunCare may follow up where needed.
- Service completion is recorded
- Any required follow-up is noted
- Another service can be requested when needed
A clear service scope
Everyday assistance, not medical care.
SantunCare arranges non-medical companionship, appointment accompaniment and everyday assistance. We do not provide diagnosis, nursing treatment, ambulance services or emergency medical care.
If someone is experiencing an emergency, contact the appropriate emergency services.
Start with one clear request
Tell SantunCare what support you need.
Our team will review the details and contact you about the next step. Submitting a request does not create an instant confirmation.