Terms of Use

1. About SantunCare

SantunCare coordinates non-medical companionship, appointment escort and everyday assistance. We do not provide medical diagnosis, nursing treatment, emergency response, ambulance services or hospital services.

2. Website information

We aim to keep website information clear and current, but general website content is not medical, legal or financial advice. Service descriptions do not guarantee that a particular service, caregiver, location, date or time will be available.

3. Requests are not confirmed bookings

Submitting a support request or enquiry does not create a confirmed booking. SantunCare reviews the requested support, suitability, location, timing, caregiver availability and any relevant service boundaries before confirming next steps.

A booking is confirmed only when SantunCare communicates that confirmation and any required quotation or service arrangement has been accepted.

4. Prices, quotations and additional costs

Pricing may depend on the service type, duration, timing, location, travel and additional requirements. Where a quotation is provided, you should review the described service, price and validity period before accepting it.

Parking, tolls, tickets, transport or other agreed third-party costs are included only where expressly stated. Appointment escort does not automatically include a vehicle or transport booking.

5. Accurate information and cooperation

You agree to provide information that is accurate and reasonably complete, including any circumstances relevant to safe and suitable support. You should tell SantunCare promptly if a request, location, timing, health-related consideration or other important detail changes.

You must not use the website, forms or portals unlawfully, impersonate another person, attempt unauthorised access, interfere with the service, or submit harmful or misleading content.

6. Safety and emergencies

SantunCare is not an emergency service. If someone is in immediate danger or experiencing a medical emergency, contact the appropriate emergency services immediately.

We may decline, pause or end an arrangement where the requested activity is outside our non-medical scope, necessary information has not been provided, conditions are unsafe, or continuing would be unlawful or unreasonable.

7. Cancellations and changes

Tell SantunCare as soon as possible if you need to change or cancel a request or booking. Any cancellation timing, charges or refund arrangements communicated in an accepted quotation or booking confirmation will apply to that service.

8. Portal access

Admin and caregiver portals are restricted to accounts authorised by SantunCare. You are responsible for using your own approved Google account, protecting access to that account and signing out on shared devices. You must not share portal information with unauthorised people or attempt to access another person's records.

SantunCare may disable portal access when an account is inactive, no longer authorised, compromised or used contrary to these terms.

9. Intellectual property

The SantunCare name, logo, website design and original website content belong to SantunCare or its licensors. You may view and use the website for personal and legitimate business interactions with SantunCare, but may not copy, misrepresent, sell or commercially reuse the material without permission.

10. Responsibility and applicable law

Nothing in these terms removes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by law, SantunCare is not responsible for losses caused by information you did not disclose, misuse of the website, events outside reasonable control, or third-party services not supplied or controlled by SantunCare.

These terms are governed by the laws of Malaysia. We encourage you to contact us first so we can try to resolve a concern fairly.